Hello, The new upcoming version, including accessibility compliancy to WCAG 2.1 Level AA, is planned for April 1st. See here: https://developer.mypurecloud.com/forum/t/product-advisory-widget-version-2-accessibility-support-wcag-2-1-level-aa/7055 As indicated in the previous post, if you have customized Widgets UI beyond our product guidelines, by making structural changes or relying on
Widgets Release Advisory: Impact assessment for highly customized Widgets UIs
Category : Genesys Widgets Summary : New upcoming version, including accessibility compliancy to WCAG 2.1 Level AA. Context : As part of our continuous growth on Digital, we are releasing a new version of Genesys Widgets, that includes advanced support for accessibility, following W3C specs
Genesys Widgets 9 Customization – trigger code before command, lazy-loading and preload, widgets extension
In this second post, we’ll take a closer look at some of the newly introduced capabilities (Genesys Widgets 9.0.003.03), using the “Chat and Bot Service Sample“. The example presented in this article is available in this new repository: https://bitbucket.org/genesysdevfoundry/widgets-customization-examples-4/ Note that Genesys Widgets
Genesys Widgets 9 Customization – All-In-One and Lazy-Loading (with Widgets Extension definition)
Genesys Widgets 9.0.003.03, which has been released recently, introduces a set of new capabilities. As described in the Genesys Widgets Deployment guide, Genesys Widgets 9.0.003.03+ now supports two deployment methods: Lazy-Loading Lazy-Loading breaks the JavaScript bundle apart into individual plugin
Genesys Widgets Customization – Customizable Chat Registration Form II
In this second and last post on Customizable Chat Registration Form, we’ll have a look at mainly 2 cases: how to allow and to initiate an anonymous chat (and few other things), and how to create fields displaying drop-down lists.
Genesys Widgets Customization – SideBar and Customizable Chat Registration Form I
As I mentioned in my previous post, a new version of Genesys Widgets has been released recently (8.5.008.10) which introduces a set of new capabilities. In this series of 2 posts, I will focus on the new SideBar widget and
Genesys Widgets Customization – Cool new features (customizable chat registration form and others)
As Professor Farnsworth used to say: “Good News, Everyone!”. A short post today to let you know about some cool new features, which were released in the last Widgets version, about a week ago (version 8.5.008.08). Update: It seems there
Workspace Desktop Edition – Proper time to add views and commands in a plugin
Today, I wanted to share some information regarding the creation of Workspace Desktop Edition’s plugins, and specifically what the appropriate place and time are to add views and commands in a custom module. As we had seen in a previous
Genesys Widgets Customization – Filling registration form data II
To continue with widgets customization, in this article, we will try to address one specific use case: automatically fill registration form with some custom data (and possibly automatically submit this form) – across multiple scenarios. The different examples presented
The GMS Service API – Creating your own Service
Psst! Come closer, I have a secret to tell you. Did you know that you can create and expose your own ORS-based services to web applications or mobile devices using Genesys Mobile Services? It’s true, and more powerful than you