Hello, The new upcoming version, including accessibility compliancy to WCAG 2.1 Level AA, is planned for April 1st. See here: https://developer.mypurecloud.com/forum/t/product-advisory-widget-version-2-accessibility-support-wcag-2-1-level-aa/7055 As indicated in the previous post, if you have customized Widgets UI beyond our product guidelines, by making structural changes or relying on
Category : Genesys Widgets Summary : New upcoming version, including accessibility compliancy to WCAG 2.1 Level AA. Context : As part of our continuous growth on Digital, we are releasing a new version of Genesys Widgets, that includes advanced support for accessibility, following W3C specs
Unless you’ve been living on a desert island for the past 15 years, you’ve almost certainly interacted with an Interactive Voice Response (IVR) system that has prompted you for some identifying piece of information; account number, pin, order number, etc.