Product Advisory: Widget version 2 – Accessibility Support WCAG 2.1 Level AA – planned for April 1st

Hello, The new upcoming version, including accessibility compliancy to WCAG 2.1 Level AA, is planned for April 1st. See here: As indicated in the previous post, if you have customized Widgets UI beyond our product guidelines, by making structural changes or relying on

Genesys Widgets 9 Customization – trigger code before command, lazy-loading and preload, widgets extension

In this second post, we’ll take a closer look at some of the newly introduced capabilities (Genesys Widgets, using the “Chat and Bot Service Sample“. The example presented in this article is available in this new repository: Note that Genesys Widgets

Genesys Widgets 9 Customization – All-In-One and Lazy-Loading (with Widgets Extension definition)

Genesys Widgets, which has been released recently, introduces a set of new capabilities. As described in the Genesys Widgets Deployment guide, Genesys Widgets now supports two deployment methods: Lazy-Loading Lazy-Loading breaks the JavaScript bundle apart into individual plugin